Terms & Conditions

BUY Tickets for The Royal Family Dance Asia Tour KL

Currency and Payment Processing
All tickets sold are in Ringgit Malaysia (MYR).
A payment processing fee of 2.65% will be added to the total upon checkout.
Your credit / debit card OR Direct Debit account will be charged in Ringgit Malaysia (MYR) and receipt will be generated by eGHL with details of Uberschall Digital / Mayhem Dance.
Kindly retain this receipt in a secure place for case resolution purposes.
As of January 2016 local debit and credit cards that do not have 3D Secure Authentication are disabled for online transactions. Kindly contact your issuing bank to enable this feature (Hotline number is usually on the reverse of your card). Only then you may proceed to use your card to complete purchase.

Ownership of Event
Events are organized, owned and/or managed by their respective owner/s and organizer/s unless stated otherwise.
Specific terms and conditions apply for each event are specified on each event page. Kindly read and understand carefully before purchase.

No Resale of Tickets
Tickets must not be resold or offered for resale higher than the retail price on this site.
Resale of Complimentary Tickets are strictly prohibited.
If a Ticket is sold in breach of this condition, we the organiser have the absolute discretion to cancel the ticket/s, refuse entry & refund.

Seat Allocation
Allocations of seats are dependent of event and organizer policies stated in the event details. Seat are not confirmed until the purchase process is completed and e-tickets delivered via email given.

Tickets for all events are served in E-Ticket format only.
The e-ticket sent with your confirmation e-mail shall be your valid pass to the event. E-tickets (depending on event and organizer) can be with numbered seating or nominative or even both.
You may be requested to present your ID at the door by the organizer prior to entry of the event for verification purposes.
E-Tickets are furnished with barcodes and/or QR Codes. Kindly keep your ticket secure and do not expose the barcodes and/or QR codes to the public and social media. Mayhem Dance shall not be held responsible if the security of your tickets are compromised.

Resending Tickets
If you have misplaced your e-tickets you can easily retrieve them by logging into your account on this website. Alternatively you may ask us to resend said tickets at no extra cost.
You may forward your request via email to contact@ubertickets.my and and include the receipt of purchase for verification purposes.

Minimum Age
Be advised that minimum age requirements are to be met by the ticket holder.
Organizers have the right to refuse entry if minimum age requirement is not fulfilled and no refunds shall be entertained.

Event Changes
Information, performance and event dates are subject to change.
Anomalist Production at our discretion is responsible for any cancellation or rescheduling of events or for any changes in the programme or performance.
In the case of an event itself being cancelled or postponed you will be refunded the amount paid by either the event promoters, organisers or agents, less any administration and handling fees.
Uberschall Digital Sdn. Bhd. reserves the right to retain any administration fees and charges incurred.
If an event or a portion thereof is cancelled or postponed after it has commenced, Anomalist Production or Uberschall Digital Sdn. Bhd. are not liable to exercise refunds unless explicitly stated otherwise in the event details.

Price Changes
All prices are subject to change at any time and from time to time without prior notice until your eticket purchase is confirmed.

Payment in Full
Upon acceptance of the booking, the Tickets must be paid for in full immediately.
Once a booking has been paid in full and has been deemed confirmed, Tickets cannot be exchanged.

Cancellations and Refunds
Cancellation and refund policy is dictated by the organiser. Refunds can only be initiated by Uberschall Digital Sdn. Bhd. IF the event is cancelled by the organiser.
Purchase amount will be refunded minus payment processing and other fees and taxes that legally apply.

Legal Jurisdiction
These terms and conditions are governed by the Laws of Malaysia
Tickets are managed and generated via the Ubertickets platform which Uberschall Digital Sdn. Bhd. owns.

If you have any inquiries on our services or would require customer support kindly email contact@ubertickets.my